Operations Agent

About the role

The Operations Agent ensures accurate management and coordination of operational requests, meeting quality standards and SLAs while delivering an optimal experience for internal and external clients. Based in Barcelona, the role works on‑site with rotating 4‑day shifts.

Key responsibilities

• Record client requests in the internal system, adhering to SLA deadlines.
• Schedule, book, and coordinate passenger transportation and hotel accommodation with external providers.
• Manage escort services at Barcelona Airport and crew transport arrangements.
• Monitor transportation and accommodation via GPS, integrations, and direct provider contact.
• Communicate status updates to internal and external clients and handle email/phone inquiries.
• Document incidents, perform additional administrative tasks, and participate in internal training.

Required profile

• Excellent communication and interpersonal skills.
• Team‑oriented with strong collaboration abilities.
• Ability to multitask in dynamic environments with tight deadlines.
• Organizational and analytical skills for solving operational problems.
• Customer‑oriented and flexible to adapt to client needs.
• Capable of analyzing situations and making effective decisions.

Required skills

What we offer

• Salary range €22,900‑€24,100 per year.
• Full‑time, 40 h/week with rotating 4‑day shifts.
• On‑site work in Barcelona.
• Access to internal training and professional development programs.