Partner Operations Lead Africa

About the role

Glovo, part of the Delivery Hero Group, operates in around 65 countries and is looking for a Partner Operations Lead for its six African markets. The role makes partners perform well for customers, couriers and partners themselves, owns partner-side performance from preparation time to vendor fails, and builds one partner operations standard that works across the markets over the next 12 to 18 months.

Key responsibilities

• Own partner performance KPIs across Africa: Preparation Time, WTP and aWTP, Vendor Fail Rate, partner availability and Order Ready usage, with targets and action plans per market.
• Analyse partner data by partner, city and cohort to find root causes and measure the impact on delivery time and customer experience.
• Lead partner operations discussions with General Managers, Heads of Operations and Heads of Commercial, and align them on priorities and actions.
• Partner with global and regional Commercial and Partner Operations teams to bring Africa's needs into global priorities and roll out global initiatives locally.
• Build partner scorecards, penalisation and prioritisation frameworks, and dashboards used by local teams.
• Run experiments, launch, monitor and assess them, then roll out what works across markets.
• Set targets, track performance, find the key drivers and launch projects with local teams and Commercial, from pilot to rollout and monitoring.
• Build self-serve tools and automated reporting so partner performance stays visible and proactive.
• Travel regularly to the markets to work with local teams, Account Managers and partners on the ground.

Required profile

• 3-5 years of experience in fast-paced environments such as operations, consulting, logistics, marketplace ops or similar.
• Managerial experience leading and developing high-performing teams, with coaching and motivation skills.
• Experience creating and tracking KPIs, delegating teams and understanding marketplace or delivery business models.
• Ability to align multiple stakeholders (Commercial, Legal, Partner and Courier Ops, Product and others).
• Excellent written and spoken English (B2+).
• Hands-on approach, resilience, adaptability and a proactive, people-centred leadership style.

Required skills

• Strong analytical capability and data-driven decision-making.
• Comfortable with dashboards, pivot tables and data analysis.
• Ability to manage multiple priorities, stakeholders and tight timelines.