People Operations Intern

About the role

Glovo, part of the Delivery Hero Group, is looking for a proactive and eager-to-learn People Care / People Operations intern to join its People Operations team in Barcelona. The intern helps ensure the best experience and support for riders and assists in the daily operations of the department so that internal processes run smoothly.

Key responsibilities

• Rider support: manage, analyse and resolve rider tickets and inquiries about payroll, contracts or other questions quickly and clearly.
• Payroll and HR operations: work with the payroll provider and colleagues to keep processes running and resolve HR issues.
• Legal and administrative support: prepare documentation for labour inspections and legal proceedings by searching, downloading, classifying and organising files.
• Daily operations: provide general administrative support and cover the basic day-to-day needs of the team.

Required profile

• Proficiency in both Spanish and English, written and spoken.
• Excellent communication skills, empathy and a detail-oriented approach when dealing with riders and internal teams.
• A proactive, problem-solving attitude and a drive for continuous learning.

Required skills

• Basic knowledge of Microsoft Excel or Google Sheets for data management and organisation.

Candidates who do not meet every requirement are encouraged to apply. The company also offers monthly credits, discounts on transport, food and kindergartens, discounted gym memberships, extra time off, the option to work from home two days a week and up to three weeks a year working from anywhere, enhanced parental leave, an office nursery and online therapy and wellbeing benefits.