People Operations & Payroll Specialist (French Speaking)

About the role

Radisson Hotel Group is looking for a People Operations Shared Service Specialist to join its Madrid office. The role provides first-level support to Department Heads and employees on HR and payroll policies, procedures and programmes, and manages requests through a ticketing system. Complex or sensitive matters are escalated to the People Operations Business Partner France. The desired start date is 1 November 2026.

Key responsibilities

• Manage, monitor and control French payroll processes, ensuring accuracy, compliance and adherence to deadlines, including variable pay, absences, leave, overtime, bonuses, joiners and leavers and changes in employee status
• Provide administrative support across payroll and HR processes, such as posting and closing vacancies on SmartRecruiter and Workday, and verifying position changes in Workday
• Support onboarding by preparing documentation, setting up benefits, configuring onboarding journeys and login credentials in Workday, and collecting feedback
• Support the performance management process with the People Operations Business Partner France and the HR information system
• Maintain accurate employee records and files in line with French legal requirements and Group standards
• Support employee benefits, leave and absences, and work with the Shared Services team to improve HR and payroll processes and data quality

Required profile

• Significant experience in French payroll and personnel administration, with a good understanding of French payroll and employment legislation
• Previous experience in HR, People Operations or personnel administration; hospitality or service-sector experience is highly desirable
• Fluent French and good working English
• Flexibility to work different hours when required and to travel occasionally

Required skills

• Strong knowledge of French payroll processes (variable pay, absences, overtime, bonuses, joiners/leavers)
• Experience with payroll and HRIS systems; knowledge of ADP, Silae and/or SD Worx is an advantage
• Experience with Workday, SmartRecruiter or similar HR systems, and Microsoft Office
• Attention to detail, confidentiality, and strong communication and problem-solving skills