Reception Supervisor

About the role

The Hoxton Poblenou, an 11th Hoxton hotel in Barcelona with 240 bedrooms, a restaurant, rooftop pool and events space, is looking for a Reception Supervisor. Reporting to the Front Office Manager, you will provide a friendly, helpful and responsive service to every guest, treating them as individuals. The role is the first face guests see and covers the arrival, stay and departure.

Key responsibilities

• Welcome guests personally and ensure their stay feels special
• Handle arrivals and departures and check that all bills are correct
• Work with all teams to keep the hotel busy and support the Front Office Manager with overbooking levels
• Answer phones, handle requests and give local recommendations
• Inspire receptionists to deliver a consistent guest experience
• Keep the team motivated and informed of day-to-day activities

Required profile

• Previous hotel or similar experience, ideally having led or supervised a team
• Fluent Spanish and English; Catalan and additional languages are highly valued
• Passion for hospitality and a positive, team-oriented attitude

Required skills

• Previous experience with Opera PMS is an advantage

What we offer

• A competitive salary and development opportunities
• Food during shifts, a free night and a meal for two on starting
• Ongoing training and time off to volunteer with partner charities
• Rewards programme, team events and regular get-togethers
• Discounts across The Hoxton and the Ennismore family