Reservation Internship – Ibiza

About the role

Mondrian Ibiza and Hyde Ibiza, two lifestyle hotel brands operated by Ennismore in Cala Llonga, are looking for a reservation intern. The intern supports the daily tasks of the Revenue team and learns how pricing and distribution decisions are made.

Key responsibilities

• Receive and manage new bookings, modifications and cancellations professionally.
• Input booking details accurately into the Property Management System, with correct dates, rates and guest preferences.
• Draft and send confirmation emails, vouchers and cancellation policies.
• Record and follow up on guest preferences such as bed types, connecting rooms and other needs.
• Check real-time availability and apply the right rates for each segment (corporate, FIT, groups).
• Share information with front office, housekeeping and other teams.
• Help manage room blocks, rooming lists and special conditions for groups or tour operators.
• Learn PMS, channel managers, booking engines and other reservation platforms.

Required profile

• EU nationality is required.
• Fluent English and Spanish; other languages are a plus.
• Currently studying or recently graduated in Hospitality, Business or a related field.
• Internship of at least five months, starting in April.
• Proactive, detail-oriented, good communicator and able to work in a fast-paced team.

What we offer

• A competitive package and development opportunities.
• Accommodation included.
• Daily lunch at the in-house restaurant.
• An internship program with a final project presented to the Excom and Head of Departments.
• Discounts at Ennismore hotels and on island businesses, plus free subscriptions to Canva and Podimo.