Salesforce Administrator (CPQ, Service Cloud, Order Management)

About the role

ddn is looking for a Salesforce System Administrator to join its Business Applications team as the primary system administrator and production support lead for an end-to-end Salesforce environment covering Sales Cloud, CPQ, Order Management and Service Cloud. The role owns the platform's daily health, configuration, security and reliability, supports end users at the front line, and works with Salesforce Development, Solution Architects and business stakeholders.

Key responsibilities

• Own support tickets from intake to closure, reproduce issues in sandbox or test environments and troubleshoot authentication, permissions, visibility, reporting, automation, email, integrations and data quality
• Resolve administrator-level issues independently and escalate development or integration issues with documented evidence and business impact
• Manage user provisioning, profiles, permission sets, licenses, roles, queues and access governance, support portals and access reviews
• Support CPQ users with quote creation, product configuration, pricing, validation, approvals and quote-to-order readiness
• Support Case Management configuration and operations, including queues, assignment, escalation, status, visibility, templates and service workflows
• Take part in Agile ceremonies, follow Jira and service-desk workflows, turn recurring solutions into knowledge articles and runbooks, and recommend automation and process improvements

Required profile

• 3+ years of Salesforce administration experience, including hands-on production support in a live environment
• Experience across Lead-to-Order, CPQ, Order Management, Case Management, Service Cloud, portals, integrations and post-sale operations
• Ability to investigate methodically, document evidence and resolutions, and propose automation or process improvements
• Clear communicator able to work with Development, Solution Architects, Sales Operations, Product, Finance, Support and other stakeholders

Required skills

• Salesforce Administrator certification (ADM-201)
• Sandbox management, deployments, release coordination, change control and Agile practices
• Nice to have: Portal and integration support, Salesforce CPQ Specialist certification, experience in data storage, AI or enterprise technology industries, exposure to subscription billing or order management systems