Salesforce Business Analyst

About the role

Omega CRM, a Merkle & Dentsu company and a Salesforce partner in Spain, is looking for a Salesforce Business Analyst in Barcelona. The role supports project delivery by capturing and analysing user and business needs so that project outcomes match the service vision and business strategy.

Key responsibilities

• Conduct As-Is / To-Be analyses of processes, systems and organisational structures, identifying improvement opportunities and gaps.
• Document current processes and design future-state processes aligned with business goals.
• Perform gap analysis and create implementation plans or roadmaps for business transformation.
• Produce process documentation (BPMN, SIPOC, flowcharts) and analytical reports and presentations for management.
• Translate business analysis into technical or operational requirements and support delivery teams, including knowledge transfer and ongoing support during implementation.
• Analyse and improve application performance, estimate project effort, collaborate with technology providers and validate solutions against functional requirements.

Required profile

• Minimum 4 years of experience in Salesforce consulting roles.
• Proven experience in As-Is / To-Be analysis and process mapping.
• Experience with different Salesforce clouds such as Sales, Service, Marketing Cloud and Community.
• Experience with Agile methodology.
• Fluent oral and written English.

What we offer

• Permanent contract, flexible schedule and home office option.
• Certification plan with certificates from main partners.
• Flexible remuneration (public transport ticket, meal voucher).
• Health insurance and professional development.