Senior Analyst - User Operations

About the role

Fever, a global platform for culture and live entertainment, is looking for a Senior Analyst in User Operations. The role sits in the User Support organization, which covers AI integration, systems and data, and focuses on continuous improvement. It is described as a project manager with a strong analytics backbone: building dashboards, reports and automations, then interpreting what they mean for the business so management can make data-driven decisions.

Key responsibilities

• Build and maintain dashboards, reporting and automations
• Provide user support with actionable metrics
• Give partners visibility into how their events are performing
• Help on app developments that shape the user experience
• Run projects end-to-end and improve inefficient processes

Required profile

• 2-4 years of experience in data/analytics (analyst, data PM, BI, ops analytics); a relevant Master's or further training is a plus
• Ability to communicate with both technical (Data team) and non-technical (support ops) stakeholders
• Organized, able to prioritize your own workload, and proactive about fixing inefficiencies
• Full professional fluency in English and Spanish, with excellent written and verbal communication
• Based in Madrid or willing to relocate; no prior people-management experience needed

Required skills

• Dashboards in Metabase, Looker or similar tools
• Scripting and automation experience

What we offer

• Base salary plus a significant bonus for top performance
• 40% discount on Fever events and experiences
• Home-office friendly setup and health insurance
• Gympass membership and English lessons
• Tax-exempt flexible remuneration and the option to receive part of your salary in advance