Senior Communication Manager

About the role

ICF Next creates and implements communication services for European institutions, making sure the messages of key EU policies reach citizens and stakeholders. It is looking for a Senior Communication Manager to join its Client Relations Department in Madrid. You will coordinate and deliver multi-channel communication projects for European institutions, acting as a key liaison between clients and internal teams. The role requires strong project management skills, a deep understanding of EU affairs and the ability to manage several projects at once.

Key responsibilities

• Coordinate the development and implementation of 360-degree communication projects, including online, AV and web production and event-based components.
• Maintain regular contact with EU clients, meeting their needs and exceeding their expectations.
• Lead project planning, scheduling and reporting, including financial tracking and KPI monitoring.
• Facilitate collaboration across expert teams, partners and stakeholders.
• Guide and oversee junior team members and foster a collaborative, inclusive team culture.
• Ensure sound financial management of projects, including budget planning, expenditure monitoring and regular financial reporting.
• Ensure quality control and continuous improvement through lessons learned and workflow optimisation.
• Support tender development and contribute to strategic proposals for new EU contracts.

Required profile

• Proven experience managing EU-focused communication projects or working with European institutions.
• Minimum 3-5 years of experience in project or account management within the communication sector.
• Experience coordinating junior team members.
• Fluent English (written and verbal); additional EU languages are a plus.
• Right to work in Spain or eligibility for case-by-case sponsorship, and physically present in Spain by day 1 of employment.

Required skills

• Strong understanding of 360-degree communication strategies and tools.
• Excellent organisational and multitasking skills, able to manage complex workflows.
• Outstanding interpersonal and client-facing communication skills.
• Financial and procurement awareness in project contexts.

What we offer

• A dynamic, multicultural work environment focused on impactful communication.
• Professional growth through training, mentoring and cross-functional collaboration.
• Engagement in high-profile EU projects shaping public understanding and stakeholder engagement.