Senior Service Development Manager – Tax & Customs Anti-Fraud

About the role

SGS, a global testing, inspection and certification company, is looking for a Senior Service Development Manager for its Tax & Customs Anti-Fraud business within Government & Institutions and Trade Facilitation. The role defines, develops and expands the portfolio of anti-fraud, customs modernization and revenue assurance solutions, working at the intersection of government transformation, tax and customs administration, trade facilitation, technology-enabled services and business development. It involves collaboration with senior leaders, government officials, technology providers and commercial teams, with a strong focus on emerging markets and Africa.

Key responsibilities

• Drive global service growth by identifying emerging market opportunities, building business cases and supporting investment decisions for new products and services.
• Develop innovative government solutions such as revenue assurance, customs valuation control, anti-illicit trade, track & trace, tax stamp programmes, risk management and intelligence, trade facilitation, customs modernization and digital government platforms.
• Support complex opportunities with governments, customs authorities and revenue agencies, contribute to tender strategies and major international bids, and build relationships with public-sector stakeholders.
• Partner with regional commercial teams and represent SGS at international conferences, government meetings and industry forums as a thought leader on anti-fraud, customs, taxation and trade facilitation.

Required profile

• 7+ years of experience in tax, customs, trade facilitation, anti-fraud or government advisory environments.
• Strong understanding of customs, taxation, border management or revenue assurance ecosystems.
• Proven experience driving innovation across products, services and business models.
• Exposure to business development, client engagement, commercial strategy or sales activities.
• Ability to engage credibly with senior government stakeholders and experience in international, multicultural settings.
• Entrepreneurial mindset and passion for creating and growing businesses.

Required skills

• Highly desirable: anti-fraud, illicit trade prevention or revenue assurance experience.
• Highly desirable: customs modernization, digital government or tax transformation projects.
• Highly desirable: public tenders and government procurement experience.
• Highly desirable: exposure to African markets and French language.
• Highly desirable: product development or go-to-market experience.

What we offer

• Programmes that directly impact national economies and public revenues.
• Work with governments across multiple continents and influence the direction of a rapidly growing global business.
• Collaboration with international experts in customs, taxation, trade and technology.
• Significant visibility and career growth opportunities within a leading TIC company.