Senior User Researcher

About the role

Fever, a global tech platform for culture and live entertainment, is looking for a Senior User Researcher to join its growing team and lead B2C and B2B research for Fever Sports. The role covers research on consumer-facing pages and on the event configuration platform used by partner organisations, working with world-famous sports competitions and brands. After onboarding, you will have substantial autonomy and full ownership of the research outcomes for a company-sized vertical.

Key responsibilities

• Define and deliver the research roadmap for Fever Sports across B2C and B2B, together with Product Design and Product Management.
• Engage with senior stakeholders to source the business questions that matter and prioritise between competing requests.
• Plan and run research studies combining qualitative and quantitative methods such as usability testing, interviews, surveys, behavioural data analysis and benchmarking.
• Build and test prototypes and work with designers, PMs, Tech Leads and Engineers on UX decisions while keeping feasibility in mind.
• Turn findings into clear, actionable insights that drive product and business decisions.
• Share your work with the wider organisation, advocate for the User Research team, mentor less experienced researchers and improve research processes and research ops.

Required profile

• Around 10 years of professional experience in User Research or a closely related field; 5+ years considered.
• Proven track record of creating value, with strong command of qualitative and quantitative methods, especially usability testing.
• Ability to understand the context behind a business question and design the right method to answer it.
• Experience running several complex projects in parallel under time pressure, with comfort with ambiguity.
• Professional proficiency in English or Spanish; speaking both English and Spanish is a plus.

Required skills

• Solid hands-on data analysis skills with at least one analytical tool such as Excel, SQL or SPSS.
• Strong prototype testing and prototype building skills.
• Nice to have: confident Figma user, familiarity with Hotjar, UserTesting, Maze or Mixpanel, background in startup or hypergrowth environments, and interest in sports such as football, racing, sailing, golf or tennis.

What we offer

• Compensation package with base salary and a significant bonus for top performance.
• 40% discount on Fever events and experiences.
• Home office friendly and a young, international team.
• Health insurance, flexible remuneration with a 100% tax exemption through Cobee, English lessons and a Gympass membership.