Service Contracts Coordinator

About the role

Intuitive, a pioneer in robotic-assisted surgery, is looking for a Service Contracts Coordinator in Madrid. The role covers the full spectrum of contracts administration, including billing and negotiation of service contracts and subscription renewals, ensuring all customer needs are met for service contract-related business.

Key responsibilities

• Draft, review and negotiate service contracts and digital subscription addendums, and prepare documentation for renewals and offerings
• Analyse contracts for compliance with company policy, government regulations and revenue recognition requirements
• Maintain service contracts for released products in the Contract Database and process service contract and subscription billings, including POs and other documents
• Maintain Intuitive's contract databases and generate reports on service contract status and revenue
• Support the Tender team with data and insights, and back up the tender cycle for Spain and Portugal, including tracking, submission and renewal of tenders
• Work with IT on testing of new systems, bug fixes and improvements, and assist Finance and Field Service on collections and daily service contract activities
• Develop positive customer relations with external customers and support the Contracts team with System Move agreements

Required profile

• Fluency in Spanish, Portuguese and English
• Detail-oriented, organised and able to work independently in a fast-paced environment
• Ability to manage multiple projects at once
• BA/BS degree preferred or equivalent experience
• Minimum 4 years of related work experience

Required skills

• Proficiency in MS Office
• SAP proficiency and general knowledge of its reporting functions
• Knowledge of standard legal terms and conditions