Service Delivery Manager - Corporate IT

About the role

SGS, a global testing, inspection and certification company, is looking for an experienced IT professional with a strong project management background to lead new application development and follow-up support within its Corporate IT team. The role combines project management with coordinating internal teams and supporting the move toward an in-house support model, in line with SGS's technical and operational standards.

Key responsibilities

• Coordinate internal teams and support contractors to deliver new IT projects according to stakeholder requirements.
• Manage the team to ensure high-quality application delivery, support and adherence to corporate standards.
• Manage budgets and timelines, coordinate cross-functional teams and drive user adoption at product delivery.
• Identify project risks and issues early, develop mitigation plans and handle escalations.
• Support the transition of development and support from contractors and vendors to internal teams.
• Contribute to the long-term stability, performance and scalability of the applications.
• Monitor, report and address key KPIs for application support and development.

Required profile

• Bachelor's degree in IT, Computer Science or a related field.
• Understanding of project management methodologies such as Agile, Scrum or Waterfall.
• Proven experience leading cross-functional technical teams (Engineering, QA, Architecture, DevOps, Infrastructure, Application Support).
• Ability to engage with engineering teams, manage technical dependencies and turn risks into business impact.
• Nice to have: PMP certification, experience with Microsoft Dynamics 365 (Field Services), hands-on software or infrastructure engineering, and familiarity with Agile and DevOps.

Required skills

• Solid knowledge of project management and service delivery.
• Full Software Development Life Cycle (SDLC) understanding, from requirements and design through deployment, support and continuous improvement.
• Nice to have: ServiceNow, Azure DevOps, ITIL4, and Agile delivery.

What we offer

• A flexible schedule and hybrid work model.
• Continuous learning through SGS University and Campus.
• A multinational environment with colleagues from around the world.
• A comprehensive benefits platform.