Service Delivery Manager, RDT Onsite Europe West

About the role

Roche is looking for a Service Delivery Manager, RDT Onsite Europe West (Engineering Manager), based in Madrid. The role focuses on developing the capabilities of a team of individual contributors who are accountable for onsite service excellence, infrastructure stability and user experience at each site. It covers people, budget and services needed to deliver a high-quality offering for employees.

Key responsibilities

• Develop team member capabilities aligned with project needs and the function's vision, help them define their own career path and remove roadblocks
• Maintain a sustainable pace of work, healthy team dynamics and psychological safety, and act as an escalation point for impediments
• Co-create the product/service roadmap from a technical perspective with the Product Manager and ensure end-to-end delivery of features
• Manage stakeholder expectations, set priorities and create efficiencies across teams
• Define success metrics, analyze workforce capability trends and communicate delivery performance to stakeholders
• Manage the team budget, including headcount, operational costs and vendor contracts

Required profile

• 5+ years of experience in people leadership, product/service management, program management or a similar role, with a track record of building high-performing teams
• 2+ years of experience in the pharmaceutical, biotechnology or regulated healthcare technology industry
• Bachelor's or advanced degree in business or IT
• Fluency in English and French

Required skills

• Understanding of software development and/or service delivery methodologies
• Understanding of solution, information and process architecture
• Lean and agile mindset, servant and creative leadership (VACC)
• Distributed team management, resource and budget optimization, and agile change leadership (additional qualifications)