Support Specialist Imaging Systems

About the role

Brainlab, a developer of software-driven medical technology founded in Munich in 1989, is looking for an additional team member for its technical customer support team in Madrid. As a Support Specialist, you are the face of the company to the customer, ensuring that customer equipment is installed, maintained and serviced and that clinical staff receive professional technical assistance. The role covers the new product line Loop X and Airo.

Key responsibilities

• Install new Brainlab devices and software in hospitals
• Install software and hardware upgrades
• Perform maintenance and inspection of systems and devices, including electrical safety tests within the specified time
• Troubleshoot independently and repair systems and devices to minimise downtime
• Plan, organise and implement service assignments independently, following the Support Manager's directives
• Perform mandatory administrative tasks accurately and document services according to Brainlab policies
• Keep customers informed of open requests and maintain good relationships
• Communicate efficiently between customers, colleagues and management
• Propose improvements to products and give input to engineering

Required profile

• Technical degree in electrical engineering, electronics, mechatronics or similar
• 1-3 years' experience in a technical support role, preferably in a healthcare company or provider
• Experience with X-ray imaging systems or scanners is a plus
• Valid driving licence
• Willingness to travel internationally up to 80% of the time

Required skills

• Strong knowledge of computer and network technologies
• Analytical, troubleshooting and problem-solving skills
• English and Spanish
• Basic MS Office knowledge; Salesforce.com (CRM) knowledge is a plus

What we offer

• Company car, cell phone and laptop, also for private use
• Flexible working hours and home office
• Training and continuing education