Swedish Automotive Customer Support Agent (Hybrid)

About the role

Join Bosch Service Solutions as a Swedish Automotive Customer Support Agent. You will assist customers who use cars, motorbikes or power equipment, providing first‑level technical support and guidance on product features, import/export procedures and IoT‑enabled services.

Key responsibilities

• Handle inbound contacts (phone, email, letters) from customers in Swedish and English.
• Provide accurate information about Bosch’s automotive product portfolio and related services.
• Resolve client queries, process complaints and explain company policies.
• Support customers in using IoT applications and connected vehicle features.
• Act as a brand ambassador, delivering professional and courteous service.

Required profile

• Fluent in Swedish and English, both written and spoken.
• Strong interest in automotive technology and IoT solutions.
• Excellent communication and problem‑solving abilities.
• Customer‑service experience, preferably in a call‑center environment.

Required skills

• Proficiency in Swedish and English language communication.

What we offer

• Hybrid work model (office and remote).
• Full‑time permanent position.
• Company‑paid training (2‑3 weeks) to become an expert in vehicles and support processes.
• Opportunity to work for a global leader in automotive services.