Swedish Customer Support Agent – Hybrid (Full‑time)

About the role

As a Swedish Customer Support Agent you will be the voice of Bosch, helping customers across a variety of business areas. You will work in a hybrid setting, Monday to Friday, providing assistance through phone, email and other channels. The role is part of Bosch Service Solutions, a division that delivers service‑focused technology solutions. You will interact with customers from automotive, travel, tourism, building and telecommunications sectors as well as internal Bosch units, maintaining high service quality and adhering to Bosch brand standards.

Key responsibilities

• Manage incoming customer contacts via phone, email and other communication channels, ensuring timely and accurate support.
• Provide product and service information, answer questions and guide customers to the appropriate Bosch teams.
• Create, document and follow up on customer cases, coordinating escalations and ensuring resolution.
• Collaborate with various Bosch businesses, functions and departments to deliver a seamless customer experience.
• Act as a brand ambassador, building positive relationships through empathy and a solution‑oriented mindset.

Required profile

• Fluent Swedish language skills.
• Strong communication abilities and a passion for helping people.
• Ability to work in an international, collaborative environment.
• Capability to handle case management and follow internal processes.

Required skills