Travel Agent (Amadeus) - GDS Specialist

About the role

Exoticca is an online travel agency focused on long-distance dream trips. As a GDS specialist in its Flight Operations team, you will support the travel operations teams with their daily tasks. The position is based in Spain, on a permanent contract, and involves rotating schedules including evenings, weekends and holidays.

Key responsibilities

• Handle and support travel operations tasks such as flight changes, cancellation requests and refund processes.
• Manage, escalate and follow up GDS issues and cases, including negotiated rates and advanced refunds.
• Work directly with land suppliers for pre- and post-booking requests.
• Support customers in destination with emergency issues through various contact channels.

Required profile

• Fluent English; additional languages such as French or Spanish are considered.
• Preferred: at least 2 years of customer support experience in the travel industry, preferably including flights.
• High flexibility and ability to adapt to rotating schedules.
• Preferred: proven record in fast-growing environments, and adaptability, problem-solving and fast learning.

Required skills

• Strong knowledge of Amadeus Flights / GDS.
• Proven experience handling negotiated fares and commissions in GDS.
• Ability to plan, multi-task and manage time effectively.

What we offer

• Permanent contract from the start.
• Flexible compensation management for diet, transportation and private health insurance with Cobee.
• Remote work model within Spain.
• Travel packages at reduced prices and a referral bonus.
• Unlimited coffee, team lunches, English lessons and biannual company parties.