Unified Systems Operator

About the role

Kyndryl runs and reimagines the mission-critical technology systems that support leading businesses. As a Unified Systems Operator, you start your career in IT operations and infrastructure, joining a collaborative technical team to learn through hands-on experience. You will help monitor systems and applications, identify and manage incidents and support the day-to-day operation of IT environments, working alongside experienced colleagues.

Key responsibilities

• Monitor systems, applications and infrastructure to ensure availability and performance.
• Review and validate system alerts and events.
• Support the identification, registration and management of incidents, and perform basic troubleshooting following documented procedures.
• Escalate incidents to the right technical teams and prepare clear handovers between shifts.
• Support routine operational and preventive maintenance, and keep incident records and technical documentation up to date.
• Work with Windows and Linux environments and collaborate with infrastructure, application and other technical teams.
• Take part in knowledge-sharing sessions, continuous improvement and automation initiatives.

Required profile

• Higher Vocational Training Diploma (Grado Superior) in a relevant technical area such as ASIR, DAM or DAW, or equivalent technical education.
• Recent graduates and early-career candidates are welcome.
• Basic understanding of Windows and/or Linux, system and application monitoring, and incident management and escalation.
• Attention to detail, good communication and teamwork, and a willingness to learn.

Preferred skills

• ASIR, DAM or DAW.
• Basic ITIL and IT service management knowledge, and familiarity with ServiceNow or similar tools.
• Interest in cybersecurity, AI and automation, or exposure to networking, cloud and infrastructure technologies.

The role suits people starting their career in IT infrastructure, systems, operations, cloud, cybersecurity or automation. Kyndryl offers a hybrid-friendly culture, well-being programmes and learning opportunities including certifications with Microsoft, Google and Amazon.