User Voice Program Manager (Spain)

About the role

Canva is looking for a User Voice Program Manager to lead the support experience for Spanish users. Based in Madrid with a hybrid work model, you will shape how help feels locally while leveraging Canva’s global capabilities.

Key responsibilities

• Own the market’s support strategy and define what “truly local” means for Spain, grounded in user insights.
• Execute the strategy by influencing planning cycles and leading cross‑functional implementation across User Voice and the wider organisation.
• Drive measurable service improvements: reduce customer effort, increase satisfaction, and open support channels that meet Spanish users where they are.
• Audit help content, chatbot responses, and specialist communications to ensure they reflect local styles, norms, and expectations.
• Advocate for Spanish user insights, ensuring feedback loops inform priorities, planning, and decision‑making.
• Bridge local and global teams by translating country priorities into support initiatives and turning global capabilities into outcomes for Spanish users.

Required profile

• Experience shaping support strategy for a large, fast‑growing user base.
• Bias to action with a data‑driven mindset to measure impact.
• Ability to work cross‑functionally with local and global teams.
• Strong problem‑solving skills for novel challenges.

Required skills

What we offer

• Opportunity to define your role in a rapidly scaling company.
• Hybrid work environment in a vibrant Madrid office.
• Collaboration with international product and design teams.