Vacation Account Manager

About the role

We are seeking a motivated Vacation Account Manager to provide personalized support to clients throughout the reservation process, ensuring smooth and enjoyable travel experiences.

Key responsibilities

• Communicate with clients via phone, email and virtual platforms to understand preferences, budgets and requirements.
• Research destinations, accommodations and activities, present suitable options and assist with reservations.
• Maintain accurate client and reservation records, monitor payments, deadlines and confirmations.
• Coordinate with suppliers and service providers, resolve client concerns and follow up with prospective and existing clients.

Required profile

• Strong written and verbal communication skills with a customer‑service mindset.
• Excellent organizational, time‑management and detail‑oriented abilities.
• Self‑motivated, able to work independently and manage multiple accounts.
• Basic computer proficiency and willingness to learn new software platforms.

What we offer

• Remote work environment with flexible scheduling options.
• Training, onboarding and ongoing guidance.
• Access to company tools and resources to develop sales and account‑management skills.