Account Lead - Lifting Solutions O&M

About the role

EnerMech provides integrated solutions for complex energy projects worldwide. As Account Lead in its Lifting Solutions O&M business, you will manage the delivery of contracted services for assigned client accounts, acting as the main point of contact between EnerMech and the client. The role covers personnel, equipment, maintenance, project execution, reporting and customer relationship management.

Key responsibilities

• Manage day-to-day delivery of client contracts, including core crew, ad hoc support teams, equipment, maintenance and project requirements
• Ensure EnerMech meets client expectations for safety, quality, commercial performance and operational excellence
• Build relationships with client stakeholders, asset and technical teams and internal departments
• Support planning meetings, mobilisation readiness, gate compliance, maintenance planning and operational coordination
• Lead contract KPIs, monthly reporting, QPRs, FPALs and performance reviews
• Coordinate sales enquiries, mobilisations, demobilisations, aged debt, equipment needs, meetings and technical support
• Provide first-line technical support and liaise with offshore and site crews on maintenance, operations and planning
• Travel offshore for audits, management visits and surveys
• Maintain maintenance records, routines, corrective actions and schedules in client systems, and escalate safety-critical backlogs
• Review and approve CTRs, work packs, invoices and other documentation as Contract Representative
• Use NAV and internal systems to track performance, manage WIP, aged debt, invoicing and budgets, and support incident investigations and corrective action closeout
• Support employee relations, performance management and resourcing with HRP, and promote EnerMech's capabilities to clients

Required profile

• Demonstrable experience managing services in an offshore, industrial, oil and gas or energy environment
• Experience leading operational teams and supporting clients while maintaining safety, quality and service standards
• Commercial awareness with budget, WIP, aged debt, invoicing and contract performance management
• Knowledge of industry legislation, safety cases, major accident hazard management and regulations such as DCR and PFEER
• Mechanical Engineering degree or relevant technical qualification preferred; equivalent experience considered
• Experience in lifting, cranes, mechanical services, offshore maintenance or asset integrity highly desirable
• Valid offshore survival and offshore medical certification required

Required skills

• Maintenance management systems, business reporting tools, CTRs, work packs and contract administration
• Leadership, communication and stakeholder influence
• Planning, organisational and problem-solving abilities