Account Manager

About the role

Amaranth Business Solutions is looking for a results‑driven Account Manager to build and maintain long‑term customer relationships, manage an assigned portfolio and drive growth across targeted sectors such as Education and Retail.

Key responsibilities

• Deliver exceptional customer experiences in line with the company’s Customer Service Philosophy.
• Achieve sales, revenue and profitability targets through the sale of hardware, software and professional services.
• Develop and grow business within assigned accounts and strategic sectors, identifying and converting new opportunities.
• Analyse prospective organisations and design account‑penetration and growth strategies.
• Collaborate on sector‑specific promotions, solutions and sales initiatives.
• Conduct needs assessments and recommend appropriate technology solutions.
• Maintain and strengthen existing relationships with key influencers and decision‑makers.
• Ensure successful delivery of solutions that align with customer objectives.
• Resolve customer concerns using the Company’s Customer Recovery Framework.
• Prepare and deliver proposals, tenders, presentations and quotations.
• Maintain a sales pipeline of at least three times the annual target in the CRM system.
• Forecast, report on opportunities and monitor account performance.
• Support collections activities and minimise accounts‑receivable exposure.
• Submit required weekly, monthly and management reports on time.
• Stay informed on industry developments, emerging technologies and market trends.

Required profile

• Bachelor’s degree in Business Management, Marketing, IT or a related discipline (or equivalent experience).
• Minimum of five CXC/GCE O’Level passes, including English and Mathematics.
• At least two years of experience in sales, business development or account management; technology‑sector experience is a plus.
• Proven track record of meeting or exceeding sales targets.
• Strong analytical and communication skills.

Required skills

• Proficiency with a CRM system for pipeline and forecast management.