Account Manager – Onboarding & Customer Success

About the role

We are looking for an Account Manager to guide new restaurant merchants through the onboarding journey on Tebi’s Connected Restaurant Management System. You will ensure a smooth transition from sales hand‑over to go‑live and support long‑term success.

Key responsibilities

• Own the end‑to‑end onboarding process, including setup, training and launch.
• Serve as the primary point of contact for new merchants, handling inquiries and ensuring satisfaction.
• Conduct product training sessions and provide post‑go‑live account management.
• Identify bottlenecks, streamline workflows and develop scalable onboarding procedures.
• Collaborate with Product and Operations teams to relay merchant feedback and influence the product roadmap.
• Drive engagement and retention by building long‑term relationships and spotting upsell opportunities.

Required profile

• 3–5 years of experience in implementation, onboarding, customer success or hospitality/food‑tech operations.
• Strong project‑management abilities and capacity to handle multiple projects simultaneously.
• Excellent communication and stakeholder‑management skills.
• Analytical mindset with interest in automation and scalable solutions.

Required skills