Account Manager – SMB Restaurants (Spain)

About the role

Uber Eats is seeking a motivated, relationship‑driven Account Manager to grow and retain a portfolio of small‑and‑medium‑business (SMB) restaurant partners across Spain. You will act as the primary point of contact, helping partners succeed on the platform through strategic conversations, data‑driven insights, and operational support.

Key responsibilities

• Own a high‑value book of SMB restaurant accounts, focusing on retention, revenue growth, and client satisfaction.
• Develop consultative account plans, identify upsell and cross‑sell opportunities, and support product adoption and geographic expansion.
• Monitor operational metrics such as defect rate, order reject rate, and ad‑spend efficiency, taking direct action to improve partner performance.
• Serve as a trusted advisor, resolving conflicts, providing platform insights, and guiding partners toward business excellence.
• Collaborate with internal teams—including CSMs, specialists, and product groups—to deliver holistic support and tailored solutions.
• Translate partner feedback into actionable recommendations that influence Uber’s product and commercial roadmap.

Required profile

• 2‑4 years of experience in a B2B, client‑facing role such as account management, sales, or customer success.
• Proven ability to drive commercial success across the full sales lifecycle, from opportunity identification to account expansion.
• Strong analytical mindset with a passion for data‑driven decision making.
• Excellent communication and interpersonal skills, capable of navigating complex conversations and aligning stakeholders.
• Self‑starter who thrives in a fast‑paced, high‑growth environment.
• Native Spanish speaker.

Required skills

• Experience with CRM tools, preferably Salesforce.
• Proficiency in Google Workspace.