Client Tax Services Expert Lead

About the role

ING is seeking a Client Tax Services Expert Lead to head the Client Tax Services function in Spain. You will be responsible for end‑to‑end tax compliance for brokerage and investment clients, ensuring accurate capture, reporting and ongoing management of tax obligations.

Key responsibilities

• Define and lead the Client Tax Services (CTS) function in Spain, fully integrated with KYC.
• Design a scalable operating model for brokerage and investment tax services.
• Act as the single coordination point for client taxation across business, KYC, technology and corporate functions.
• Own the full tax reporting lifecycle, from data collection to filing with the Spanish Tax Agency (AEAT) and incident management.
• Maintain compliance with CRS, FATCA, WHT, Double Tax Relief and other relevant regulations.
• Establish a robust Tax Control Framework with internal controls, segregation of duties and audit traceability.
• Lead risk management through KPIs, monitoring quality, timelines and defect rates.
• Drive technology and data integration with internal systems, tax engines and external providers.
• Lead audits, regulatory interactions and act as a strategic advisor on new products and segments.
• Promote continuous improvement, digitalisation and AI use in tax processes.

Required profile

• 5–8 years of experience in banking taxation focused on investment clients and brokerage.
• Proven experience building or leading tax functions with end‑to‑end ownership.
• Hands‑on experience with AEAT tax models and related processes.
• Strong knowledge of international taxation (WHT, Double Tax Relief, CRS/FATCA, FTT, Stamp Duty).
• Experience working in regulated environments and interacting with auditors, regulators and external advisors.

Required skills

• AEAT tax models
• Tax engines
• Data integration