Contracts Engineer - Electric Actuators

About the role

Rotork is looking for a Contracts Engineer in Bilbao to deliver excellent service to customers by managing orders from receipt through to delivery. Reporting to the Customers Service Manager, the role works with partners, other departments and suppliers to prioritise and expedite orders through production release, and with the Quality department to resolve and investigate customer quality complaints.

Key responsibilities

• Keep customers informed on order developments and handle issues proactively
• Identify and resolve order queries, interpret customer requirements correctly and negotiate delivery or special requirements with customers and internal departments
• Carry out accurate contract reviews of customer orders
• Work with suppliers to prioritise and expedite orders through to production release
• Resolve and investigate customer quality complaints with the Quality department

Required profile

• Bachelor degree in Engineering or Diploma in Higher Education
• At least 2/3 years of relevant experience in a similar role (desirable)
• Experience in a manufacturing/engineering and contractual environment
• Fluent English
• Background in Customer Service

Required skills

• Detailed knowledge and experience of electric and pneumatic actuator products
• Negotiation skills and good communication skills
• Attention to detail and ability to work under pressure
• Commercial awareness and knowledge of commercial jargon
• Knowledge of material pricing and revenue forecasting
• Knowledge of Microsoft AX / D365
• Understanding of engineering drawings