CRM & AI Intern - Lifecycle Campaigns

About the role

Glovo, part of the Delivery Hero Group, is looking for a CRM Intern to join its Growth & CRM team within Courier/Rider Operations. The role supports lifecycle campaigns for riders across 21 countries and helps build AI-powered workflows into CRM operations. It is a hands-on position for someone curious and technically comfortable turning CRM problems into practical, scalable solutions.

Key responsibilities

• Help design lifecycle campaigns and communication flows covering rider acquisition, onboarding, reactivation and long-term engagement
• Support campaign execution end to end: briefing, audience setup, QA, scheduling, localization, launch and post-launch reporting
• Track CRM metrics such as activation, conversion and retention, support A/B testing and turn data into recommendations
• Work with local teams across 21 countries to adapt campaigns to regional needs
• Identify repetitive tasks and build automated workflows, including prompt-based tools and lightweight automations
• Use AI to support segmentation, A/B test analysis and interpretation of results
• Build an internal playbook of automation use cases and prompting best practices, and stay up to date on new AI tools and no-code platforms

Required profile

• Currently pursuing or recently completed a bachelor's degree in Marketing, Business or a related field, with an interest in growth, lifecycle marketing or CRM
• Ability to work 40 hours per week for at least 6 months
• Excellent verbal and written communication skills in English
• Proactive, hands-on execution mindset and curiosity about AI and automation

Required skills

• Nice to have: at least one real automation built (workflow, Google Apps Script, SQL query, Python notebook or AI workflow)
• Nice to have: basic comfort reading and tweaking simple SQL or Python scripts
• Nice to have: familiarity with CRM platforms, advanced SQL or Python, A/B test experience, or basic Figma

What we offer

• Monthly Glovo credit
• Discounts on transport, food and kindergarten expenses
• Discounted gym memberships
• Extra time off, two days of work from home per week and up to three weeks working from anywhere a year
• Enhanced parental leave and an office-based nursery
• Online therapy and wellbeing benefits