Customer Service Administrator

About the role

Greystar, a global real estate platform focused on institutional-quality rental housing, is looking for a Customer Service Administrator in Sant Cugat del Vallès. Working as part of a team, the role provides day-to-day management of the property and its community, covering marketing, building maintenance and tenancy administration, while promoting and maintaining an excellent resident experience to meet occupancy and retention goals.

Key responsibilities

• Support the creation of a positive, memorable resident experience and deliver comprehensive front-of-house customer service, responding to queries and complaints in line with the complaints procedure.
• Support community events and activities, establish and maintain relationships with university clients, and build local knowledge of travel, entertainment and amenities.
• Complete administrative tasks such as logging maintenance requests, filing, preparing notices and updating databases.
• Carry out marketing activities such as open days and leafleting, and handle sales and leasing activities including viewings, follow-ups and sales conversions.
• Assist with summer community preparations, including move-in and move-out processes, and take part in on-call emergency support.
• Pursue outstanding rent arrears, promote tenancy extensions and other revenue streams, raise purchase orders, ensure timely tenant refunds and look to maximise utility efficiency.
• Complete health and safety compliance activities and attend to outstanding maintenance requests.

Required profile

• Good level of general education.
• Significant experience in a customer-facing service delivery role and excellent customer service skills.
• Fluent English, verbal and written.
• Strong organisation, numerical and multitasking skills, and the ability to work autonomously and adapt to a changing environment.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Use of databases or booking systems (training provided on in-house systems).
• Knowledge of UK Health and Safety requirements and legislation.