Customer Services Agent – French Speaking

About the role

We are seeking a French‑speaking Customer Services Agent to join our Barcelona team. You will be the first point of contact for customers, managing the end‑to‑end Order to Delivery process and ensuring service‑level excellence.

Key responsibilities

• Create and monitor sales order fulfillment, guaranteeing order accuracy and alignment with forecasts.
• Track order status, delivery, pick & pack, invoicing and related documentation.
• Resolve issues from order entry through invoice and cash collection.
• Provide internal and external customers with up‑to‑date information on OTB processes.
• Collaborate closely with Supply Planning, Distribution, Finance and Sales & Marketing to meet objectives.
• Maintain accurate customer and material master data to prevent complaints and returns.
• Act as the central contact for customer inquiries and support requests.
• Participate in continuous‑improvement initiatives to enhance order‑process quality and efficiency.

Required profile

• Minimum 2 years of experience in a similar customer‑service or order‑management role.
• Fluent French (C1) and at least intermediate English and Spanish (B2+).
• Strong analytical mindset, attention to detail and ability to work under tight deadlines.
• Willingness to collaborate across departments and drive tasks to completion.

Required skills

• SAP SD module (or JDE) knowledge.
• Advanced Microsoft Excel proficiency.