Customer Support Associate (English & French Speaker)

About the role

Amadeus' Hospitality division is looking for a Customer Support Associate in Barcelona who speaks English and French. The role helps hotels worldwide run smoothly every day, joining a global team focused on service excellence, collaboration and continuous improvement.

Key responsibilities

• Provide clear and courteous assistance to global customers by phone, chat and email.
• Help diagnose and resolve issues efficiently, following up to ensure a positive customer experience.
• Collaborate with other teams to handle complex inquiries and ensure seamless service delivery.
• Suggest improvements to support processes and tools for better efficiency and user satisfaction.
• Contribute to initiatives that improve communication, documentation and response quality.

Required profile

• Experience or strong interest in customer support or service-related environments.
• Proficiency in written and spoken French and English.
• Organized and adaptable, able to manage interactions with international customers.
• Able to work within a hybrid working model.
• Experience in travel, hospitality or related fields is appreciated but not required.

Required skills

• Familiarity with tools such as Salesforce or Microsoft Office, or motivation to learn them.
• Solid communication and problem-solving skills.

What we offer

• A global company with a diverse and inclusive community.
• Learning opportunities through on-the-job training, formal activities and daily interaction with colleagues.
• A caring environment supporting career and personal and family life.
• A hybrid working model.