Digital Site Reliability Engineer – Madrid

About the role

Radisson Hotel Group is hiring a Digital Site Reliability Engineer based in Madrid, Spain. The role ensures the availability, stability and operational performance of the group's brand web and mobile applications, within the Site Reliability Engineering team alongside Observability and DevOps specialists.

Key responsibilities

• Monitor the health, performance and availability of digital platforms and business-critical customer journeys.
• Investigate and resolve complex L2/L3 incidents, identify root causes and implement corrective actions.
• Proactively detect service degradations before they affect customers and troubleshoot outages.
• Work with development teams to carry out root cause analysis end to end.
• Maintain operational runbooks, knowledge base articles and support documentation.
• Improve operational visibility through dashboards, alerts, reporting and service health indicators, and drive better monitoring coverage and alert quality.

Required profile

• 2-3 years of experience in application support, site reliability or service operations.
• Strong experience managing and troubleshooting complex L2/L3 incidents.
• Ability to investigate service degradation, performance and availability issues.
• Relocation to Madrid is required; professional spoken and written English is required.

Required skills

• Hands-on experience with observability and monitoring tools such as Dynatrace, Grafana and New Relic.
• Exposure to cloud environments (Azure, AWS, GCP).
• Desirable: understanding of web apps, APIs, microservices and distributed systems; distributed tracing, synthetic monitoring and CI/CD pipelines.

What we offer

• Up to 53% off stays at Radisson hotels worldwide as a Team Member.
• Minimum 30% off for friends and family.
• Discounts on breakfast, food and beverage, spa and more.
• Global and local perks and rewards.