eCOA Team Lead, Linguistic Validation & Electronic Implementation

About the role

ICON, a global healthcare intelligence and clinical research organisation, is looking for an experienced Team Lead for its language services team in Madrid. The role leads a team of project managers and specialists delivering linguistic validation and electronic Clinical Outcome Assessment (eCOA) implementation projects for global clinical trials. It combines operational oversight, people management, client engagement, financial accountability and process excellence.

Key responsibilities

• Lead, mentor and develop a team of project managers and specialists, including performance reviews, coaching and development planning
• Support resource allocation, workload management, capacity planning and employee engagement and retention
• Oversee execution of linguistic validation and eCOA projects, monitoring quality, timelines, budgets and KPIs
• Identify and mitigate project risks, ensure adherence to SOPs, quality standards and regulatory requirements, and support continuous improvement
• Act as a senior escalation point, collaborate with Client Managers, Business Development, Production and Technology teams, and take part in client meetings
• Drive project financial performance, review budgets and forecasts, and track change orders, invoicing readiness and revenue recognition
• Ensure quality, regulatory and client requirements are met, support audit readiness and CAPA implementation, and monitor compliance metrics

Required profile

• Bachelor's degree in Life Sciences, Languages, Translation, Project Management or a related discipline
• At least 3 years of people leadership experience managing project teams in Life Sciences, eCOA, localization or related service environments
• Experience in clinical research, COA, linguistic validation, localization or related healthcare services
• Experience in a global, cross-functional environment
• Legal right to work in the country where the role is based

Required skills

• Strong understanding of translation and linguistic validation methodologies
• Knowledge of eCOA, ePRO, eClinRO, eObsRO or similar electronic clinical technologies
• Ability to interpret operational and financial data such as revenue, margin and forecasting
• Excellent communication, stakeholder management, organisational, problem-solving and decision-making skills

What we offer

• Competitive base salary and performance-related incentives
• Health and wellbeing programmes, including medical, dental and vision coverage where applicable
• Retirement and pension plans, life assurance and disability coverage
• Employee assistance programmes and learning and development opportunities