Field Service Engineer - Tarragona

About the role

GE Healthcare is looking for a Field Service Engineer based in Tarragona. The role covers preventive and remedial maintenance, repairs and refurbishment of sold or existing products on customers' sites, including managing maintenance facilities and field services engineering. It involves troubleshooting complex equipment, keeping customers satisfied and supporting sales and business growth in the area.

Key responsibilities

• Maintain all models specific to a modality in the assigned area.
• Perform full system-level troubleshooting on complex multi-symptom problems.
• Communicate clearly with end-users and department managers about equipment status and maintain customer satisfaction.
• Assist in account sales visits, help train others, identify sales opportunities and share best practices.
• Help grow and direct business in the geographic area.
• Control warranty and PMS contract costs and complete administrative tasks on time, such as FMI and PMS inspection documentation.
• Take a leading role in complex, multifunctional rooms and maintain quality systems compliant with ISO 9001 under the GE Service Quality Policy.

Required profile

• Diploma, Bachelor's or Master's degree in Electronics, Electromechanics or Biomedical Engineering Technology, or solid experience as a Field Service Engineer.
• Experience in electromedicine or imaging (healthcare sector).
• Good knowledge of English to follow training and communicate fluently.
• Desired: ability to manage people and resources, strong business acumen and understanding of customer behaviour.

Required skills

• Good technical skills with a systematic, thorough approach to problem solving.
• Ability to plan and organise work effectively with minimal direction.
• Interpersonal, listening and customer service skills, able to handle differences of opinion tactfully.