Field Service Engineer - Varian Medical Equipment

About the role

Siemens Healthineers is looking for a Field Service Engineer based in Málaga to complete technical service tasks of various scope and help plan and manage them. The main duties involve servicing and maintaining complex Varian products, supporting customers and providing remote assistance.

Key responsibilities

• Service and maintain complex Varian products according to technical documentation and training provided.
• Focus on customers, minimise equipment downtime and improve performance, and build strong customer relationships through empathetic written, verbal and interpersonal communication.
• Provide phone support and remote assistance to customers and to the Field Engineer as required.
• Manage time autonomously, keeping a schedule that includes preventative maintenance, installations, upgrades and incoming calls, prioritising urgent requests.
• Record service visits in company information systems, including technical problems, actions taken and parts used.
• During the initial training period, assist in technical courses in Las Vegas (USA) and Bern (Switzerland); afterwards stay up to date on technical publications and procedures for the assigned equipment.
• Maintain a high level of professional knowledge and safety awareness.

Required profile

• Degree or Bachelor's in electronics, electrical/biomedical engineering or a related field, or equivalent education.
• 1-2 years of related experience preferred.
• Fluency in Spanish and English.
• Willingness to work normal and non-normal hours and to travel frequently, estimated at 3 nights away from home per month.

Required skills

• Excellent troubleshooting skills on complex equipment with proficient use of test equipment.
• Sound knowledge of IT equipment and basic network troubleshooting.
• Good interpersonal communication and relationship-building skills.