Front Office Internship - Ibiza

About the role

Mondrian Ibiza and Hyde Ibiza, two lifestyle hotel brands operated by Ennismore on the Cala Llonga beach in Ibiza, are looking for a Front Office intern. The internship lasts at least five months with a planned start in April, and the intern works alongside the reception desk and the Guest Experience team.

Key responsibilities

• Assist the reception desk with guest check-ins, check-outs and reservations.
• Provide personalised service to guests and respond promptly to their questions and requests.
• Collaborate with the Guest Experience team to organise and coordinate guest activities and special events.
• Help supervise and maintain cleanliness standards across the property.
• Address guest complaints and help manage guest feedback to support service improvements.
• Help coordinate cleaning schedules and staff shifts.
• Take part in training sessions and meetings on hotel operations, and enter cases into Nubola.
• Work closely with other departments to ensure smooth communication.

Required profile

• EU nationality is required.
• Fluent English and Spanish; other languages are a plus.
• Currently studying or recently graduated in Hospitality or a related field.
• Ability to work in a fast-paced environment and adapt to different tasks.
• Team-oriented, proactive, with strong problem-solving skills and attention to detail.

What we offer

• A competitive package and development opportunities.
• Accommodation included.
• Daily lunch at the in-house restaurant.
• An internship programme with a final project presented to the Excom and Head of Departments.
• Discounts at Ennismore hotels and at many island businesses, plus free subscriptions to Canva and Podimo.
• Team-building activities and regular team meetings.