Full‑time Sales Assistant – Madrid

About the role

We are looking for a full‑time Sales Assistant to join Sezane’s flagship store in Madrid. Reporting to the Store Director, you will be the front‑line ambassador of the brand, delivering a memorable and personalized shopping experience for every customer.

Key responsibilities

• Welcome customers with generosity and empathy, prioritising their needs and guiding them through the brand’s collections.
• Maintain impeccable visual merchandising standards, ensure correct product labeling and support the implementation of store displays.
• Process sales transactions, returns, exchanges and reservations while adhering to Sezane’s operational procedures.
• Handle customer complaints professionally to retain satisfaction and loyalty.
• Promote the omnichannel experience, linking in‑store visits with the online platform.
• Assist with inventory management and stock replenishment.
• Contribute to a positive team environment and participate in ancillary store tasks.

Required profile

• Previous experience in ready‑to‑wear retail, hospitality, sales or related customer‑facing roles.
• Strong sense of service, excellent personal presentation and a genuine passion for fashion.
• Team‑oriented attitude with the desire to share knowledge and support colleagues.

Required skills

• None specified.