German-Speaking Cloud Customer Success Representative

About the role

Ingram Micro is hiring a Cloud Customer Success Representative to support its German partners in Barcelona. The role focuses on customer experience to drive recurring revenue, retention and the security of strategic vendor lines. It reports to the Manager of European Customer Success CoE.

Key responsibilities

• Ensure partners receive the best possible customer experience and act as the initial point of contact for accounts in the aligned territory.
• Keep partners regularly engaged, updated and upskilled on new Ingram vendors and offerings, encouraging a "never lose a subscription" approach.
• Contribute to hub, service desk processes and procedures so partners get timely onboarding and issue resolution.
• Help partners adopt customer success methodologies and drive their own customer success strategy.
• Solicit and present partner feedback to sales, vendor management and finance teams.
• Share best practices with colleagues to improve customer experience, revenue, retention and growth.
• Lead the delivery of platform adoption with clients as part of the value proposition.
• KPIs include ongoing partner NRR in the aligned territory.

Required profile

• Excellent verbal and written communication, analytical and problem-solving skills.
• Minimum of 1-2 years' experience in sales, account management, consulting or customer success.
• Bachelor's degree or relevant additional experience.
• Previous experience with SaaS, IaaS or general cloud technology is a plus.
• Native German and excellent written English.