Guest Experience Intern

About the role

SLS Barcelona, a five-star urban resort in the Port Forum waterfront district, is looking for a Guest Experience Intern. Working under the guidance of the Guest Experience Manager, the intern provides friendly, helpful and responsive service to all guests from arrival to departure.

Key responsibilities

• Greet and assist guests warmly, courteously and professionally.
• Accommodate general and unique requests.
• Tell guests about the hotel facilities, activities in the city and the restaurants and bars.
• Handle complaints and inquiries promptly and empathetically, aiming for swift resolution.
• Keep track of scheduled events and activities and recommend attractions, restaurants and services.
• Record and act on guest preferences, and handle messages, requests, questions and concerns.
• Report issues to the right department and follow up until they are resolved.
• Look after public areas, such as the lobby, and help guests who look lost.

Required profile

• Student of a bachelor's or master's degree in hospitality or a related field.
• Able to sign an agreement with the school for a period of preferably 6 months.
• Fluent in Spanish and English; excellent verbal and written communication.
• Confident, proactive, energetic, empathetic and able to work in a fast-paced environment.
• Quick learner who adapts well to the SLS culture and enjoys teamwork.

What we offer

• The chance to join an innovative, fast-growing international group building a global brand.
• A creative and rewarding environment within a team passionate about hospitality.