Hotel Receptionist – Portinatx

About the role

We are looking for a proactive Hotel Receptionist to join the Barceló Portinatx team in Ibiza. The role involves welcoming guests, managing check‑in and check‑out processes, and ensuring a high level of service throughout their stay.

Key responsibilities

• Handle guest arrivals, perform check‑in procedures and provide a warm welcome.
• Manage departures, process check‑out, and ensure smooth guest farewells.
• Provide in‑person and telephone customer service during the entire stay.
• Perform concierge and luggage‑storage duties.
• Review reservations and conduct nightly audits.
• Carry out additional tasks assigned by the Reception Manager.

Required profile

• Degree in Tourism, Marketing or a related field with specific training in tourism quality.
• Minimum two years of customer‑service experience in the hotel sector.
• High level of English; additional languages are a plus.

Required skills

• Proficiency with office software.
• Experience using CRM systems.
• Knowledge of ISO quality standards.

What we offer

• Flexible and collaborative work environment.
• Opportunities for geographical mobility within the Barceló Hotel Group.
• Clear career development plans and access to top‑tier training programs.