IT ServiceDesk Specialist

About the role

Glovo is looking for an IT ServiceDesk Specialist to join its Barcelona team. You will provide first‑ and second‑level support for critical business services, ensuring smooth daily operations and a great user experience.

Key responsibilities

• Deliver timely and effective support for all IT systems.
• Resolve Level 1 and Level 2 incidents and service requests.
• Develop and maintain documentation and standard operating procedures.
• Administer and operate a variety of IT tools and platforms.

Required profile

• A degree in Computer Science or equivalent practical experience.
• At least 3 years of full‑time experience in an IT ServiceDesk role.
• Strong analytical and problem‑solving abilities with a technical mindset.
• Excellent communication skills and a solution‑oriented approach.

Required skills

• Support for Windows and macOS environments.
• Experience with SaaS tools such as Google Workspace and Slack.
• Proficiency with Atlassian JIRA Service Desk.
• Knowledge of OneLogin and/or OKTA.
• Familiarity with creating/maintaining automations and configuring service‑desk portals (bonus).

What we offer

• Competitive equity plan (where applicable).
• Top‑notch private health insurance.
• Monthly Glovo benefits.