IT Support Specialist

About the role

Freightos is seeking an IT Support Specialist to deliver high‑quality technical assistance to its global workforce. You will work from our Torre Glòries office, providing both onsite and remote support while collaborating with a friendly, fast‑growing IT team.

Key responsibilities

• Deliver onsite and remote support for employees across multiple international locations.
• Troubleshoot hardware, operating systems, cloud productivity tools, user accounts, network connectivity, peripherals, and business applications.
• Manage employee onboarding, offboarding, device provisioning, account lifecycle, and access management.
• Configure, deploy, maintain, and troubleshoot Windows and macOS endpoints.
• Handle support tickets, ensuring timely resolution, proper documentation, escalation, and excellent customer service.
• Support endpoint management, software deployment, patching, device compliance, and asset lifecycle management.
• Assist with office network support, meeting‑room technology, backup operations, and endpoint security.
• Maintain IT documentation, contribute to global IT projects, and promote security best practices.

Required profile

• 4+ years of experience in IT Support, Service Desk, or Desktop Support within a business environment.
• Strong troubleshooting skills across Windows, macOS, hardware, networking, cloud services, and SaaS applications.
• Experience with endpoint management, identity and access management, device provisioning, and asset management.
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi, VPN) and endpoint security concepts.
• Proven ability to work with ticketing systems and follow IT support best practices.
• Excellent communication skills and a collaborative attitude.

Required skills

• Windows operating system
• macOS operating system
• Hardware diagnostics and repair
• Network troubleshooting (TCP/IP, DNS, DHCP, Wi‑Fi, VPN)
• Cloud productivity tools (e.g., Office 365, Google Workspace)
• SaaS application support
• Endpoint management platforms
• Identity and access management
• Device provisioning and asset management
• Ticketing systems (e.g., ServiceNow, JIRA)