Junior Onboarding Specialist - Spanish Market

About the role

Factorial, an AI for Business company founded in Barcelona in 2016, is looking for a Junior Onboarding Specialist for the Spanish Market. You will be the first point of contact for Spanish customers, helping onboard new clients, making sure they use the platform effectively and gathering their feedback so the product can be adapted to their needs.

Key responsibilities

• Onboard new Spanish customers by assisting them via video call and e-mail until Factorial is fully implemented in their organization.
• Take a consultative approach to set up accounts and deliver a fully customized experience.
• Understand clients' problems and needs, and gather their feedback.
• Share improvement points that help shape the customer journey and unlock the market.

Required profile

• Proactive: finds the best way to activate accounts and give clients the best implementation experience.
• Fast learner: quickly becomes an expert on the software and keeps up with product updates.
• Problem-solving mindset: proposes alternative solutions and workarounds for unexpected client requests.
• Analytical sense: understands market specifics and translates them into information for the Product team.
• Proficient Spanish and fluent English.
• Previous experience as an Onboarding Specialist, Implementation Owner or in Client Success is a plus; knowledge of Human Resources is also a plus.

What we offer

• A high-growth, multicultural and friendly environment.
• Wellhub fitness and wellness access (gyms, pools, outdoor classes).
• Cobee savings service.
• Language classes.
• Office breakfast and organic fruit.
• Food discounts with Nora.
• Pet-friendly workplace.