Manager, Business Systems Analyst

About the role

IQVIA's Central Automation CoE is looking for a Manager, Business Systems Analyst in Barcelona to lead a team of Business Analysts. The role delivers automation and AI value across multiple business units and regions, owning portfolio management, people leadership, process and methodology stewardship, and project and delivery oversight. It ensures rigorous ADLC (AI/Automation Development Life Cycle) execution with Lean discovery, measurable ROI and FTE savings, and audit-ready documentation.

Key responsibilities

• Own the BA portfolio across BUs and regions, manage intake via VIA/ServiceNow, maintain the pipeline in Smartsheet and link Process IDs across Smartsheet, JIRA and PSA
• Partner with the PMO on prioritization, capacity planning and benefits tracking (ROI, FTE savings, cycle-time KPIs)
• Run weekly/biweekly pipeline and delivery reviews, monthly BU governance and quarterly sponsor reviews, balancing about 10-12 projects per BA
• Manage and coach BAs and Sr. BAs, drive upskilling in Lean, ADLC, tools (Power Automate, Alteryx, Python/SQL) and GenAI/agentic technologies, and support hiring, onboarding and stretch opportunities
• Define BA standards, templates and repositories (BRD, PDD, TFD, SDD) and embed the ADLC end-to-end, including AI-specific standards
• Oversee discovery quality, Go/No-Go decisions, RAID management, change control and compliance, and ensure requirements, user stories and traceability matrices are complete
• Support business cases, process mapping, tool selection and the translation of business needs into AI-ready requirements
• Engage stakeholders across global time zones, run workshops and executive readouts, and standardize portfolio reporting in Power BI

Required profile

• Bachelor's degree in Business, Information Systems, Engineering or a related field
• 6-8+ years in Business/Systems Analysis, Automation or Digital Transformation
• 3+ years leading Business Analysts or cross-functional delivery teams
• Proven end-to-end ADLC delivery and portfolio oversight with the PMO
• Lean-trained BA with process modeling (BPMN/Visio), benefits modeling and data-driven decisions
• Preferred: automation, shared services, operational excellence or consulting experience; finance, life sciences or healthcare exposure; executive stakeholder management

Required skills

• Tooling: VIA/ServiceNow, Smartsheet, JIRA, PSA, SharePoint, Power BI
• Technical fluency: Power Automate/RPA, Alteryx, Python, SQL, OCR, GenAI and agentic tools
• Preferred certifications: Lean Six Sigma Green Belt or higher, CBAP or PMI-PBA, PMP or PRINCE2, Agile, ITIL, Power Platform, Alteryx or Automation Anywhere, and GenAI/AI Agent certifications