Medical Support Associate, Spain

About the role

Eucalyptus, the consumer healthcare platform behind Hims & Hers, is looking for a Medical Support Associate for Spain. You will act as the bridge between prescribers and patients, handling clinical queries, side effect triage and treatment check-ins through digital channels in Spanish and English. This is a remote contractor role of 3-4 hours per day across 7 days.

Key responsibilities

• Triage and respond to patient questions, side effect concerns and complaints via email, SMS and chat (mostly written, some phone) in Spanish and English
• Give sound clinical advice that keeps patients safe and on track with their treatment
• Run scheduled treatment reviews
• Write and maintain patient education materials in Spanish
• Work with the wider clinical team to flag issues, improve protocols and handle escalations
• Cover a rotating 7-day window, including weekends

Required profile

• Registered nurse, pharmacist or doctor
• A few years of clinical experience, with solid triage and clinical judgment
• Fluent Spanish and professional English, used every day
• Comfortable working remotely with little hand-holding
• Interest in telehealth and digital patient care

What we offer

• Flexible hours that fit around other commitments
• The chance to grow with the Spain clinic as it scales, with a path to full-time employment