Membership Executive (Upselling / Inside Sales) - French Speaker

About the role

EcoVadis, the leading provider of business sustainability ratings, is looking for a motivated, autonomous Membership Executive to support its subscribers individually and at scale. The role focuses on maximizing customer satisfaction, retention, revenue and value perception through upselling and upgrades, and is based in Barcelona on a hybrid basis.

Key responsibilities

• Manage the existing French market, driving upsell and upgrades while improving customer experience and sustainability improvements
• Identify upsell/upgrade opportunities and contact customers by phone, email or webinar
• Develop content such as webinars to target customer groups and follow up on the revenue generated
• Coordinate with frontline teams so that upselling content is effective and communicate regional initiatives to customers
• Track and report monthly and quarterly initiative progress to internal and external stakeholders
• Prepare technical reports on accounts and market status, and share best practices and lessons learned with global colleagues
• Escalate feedback to business units or process managers and suggest process improvements and automation opportunities
• Represent the voice of the rated customer within EcoVadis

Required profile

• At least 2 years of experience in customer-facing roles such as business development or SDR
• Experience in sales or upselling/inside sales, comfortable with proactive outreach to EcoVadis members
• Fluency in French and English (a must)
• Foundational understanding of AI concepts; digital marketing experience is a plus
• Comfortable presenting to large groups, working in a fast-paced, high-growth environment and in a team

Required skills

• Experience with Salesforce or CRM software is preferred
• Ability to interpret data to identify actions

What we offer

• Office and IT equipment, flexible working hours and a hybrid setup
• Wellness allowance, access to mental health support and a referral bonus
• Dental benefits, life and accident insurance plus private health insurance
• Learning and development, sustainability events, peer recognition and employee-led resource groups
• Meals and transportation vouchers, paid volunteer and moving days, summer hours in July and August