People Operations Trainee (HR Internship)

About the role

The People Operations Trainee supports the People & Culture Department (Human Resources) at Radisson Hotel Group in Madrid. The role is supportive, hands-on and business focused, acting as an ambassador for People & Culture while working closely with the immediate supervisor and business partners. It is open to students enrolled in a school program.

Key responsibilities

• Manage internship agreements and onboarding communications
• Maintain and verify HR systems accuracy and provide administrative support
• Collaborate with colleagues to improve employee service and resolve enquiries
• Keep employee records and files compliant with legal and organisational requirements
• Register enrolments, disenrollments and data changes in benefit plans and company tools
• Provide first-level support on HR policies, procedures and programs via ticket system or chat, escalating complex or sensitive issues to the manager
• Oversee internship legal and administrative requirements, such as NIE/TIE renewals and appointment scheduling
• Prepare and maintain monthly payroll information for trainees
• Perform other HR tasks assigned by the team

Required profile

• Enrolled in a school program to be eligible for the internship
• Proficiency in English and good communication skills
• Proactive, hands-on approach and ability to manage workload
• Customer service, problem-solving and attention to detail, accuracy and confidentiality
• Ability to work collaboratively across the department and flexibility for occasional travel abroad