Principal, Renewal Operations & Strategy

About the role

Nexthink, a B2B SaaS company providing digital employee experience management software, is hiring a Principal, Renewal Operations & Strategy in Madrid. This is a senior individual contributor role, not a people-management position, focused on the health, performance and integrity of the entire renewal portfolio. It sits at the intersection of analytics, governance and policy, and sales process.

Key responsibilities

• Build and maintain the single source of truth for renewal performance: gross/net retention, churn, downgrade, price increase and expansion metrics across segments
• Design forecasting, cohort models and early-warning indicators for at-risk accounts, and partner with BI/Data teams on self-serve dashboards for CS, Sales and Finance
• Own the renewal policy framework (pricing floors, discount guardrails, auto-renewal terms, contract exceptions) and approval workflows, acting as escalation point for non-standard terms
• Partner with Legal and Finance so policy stays aligned with contracts and revenue recognition
• Design and improve the end-to-end renewal motion, including playbooks, stage gates and SLAs in the CRM, and identify friction points in the renewal funnel
• Train renewal managers and account executives on process changes, new tools and policy updates

Required profile

• 7+ years in Revenue Operations, Renewals, Sales Operations or Deal Desk within B2B SaaS
• Proven experience owning renewal/retention analytics and designing commercial policy (pricing, discounting, contract terms)
• Track record of designing sales processes that people adopt, with strong executive communication skills
• Nice to have: SQL or BI tools (Looker, Tableau, Power BI), Deal Desk or contract compliance background, and experience scaling renewal processes through hypergrowth

Required skills

• CRM and renewal tooling (Salesforce required; CPQ or renewal automation platforms a strong plus)
• Nice to have: SQL, Looker, Tableau, Power BI

What we offer

• Permanent contract with a competitive compensation package
• Hybrid work model and flexible hours, with unlimited paid leave plus 3 company-paid volunteer days
• Private health insurance (Sanitas) and daily meal vouchers of 11 EUR
• Relocation package, childcare and public transport compensation plan, and reimbursement of up to 50% of English and Spanish classes
• Gym subscription allowance, fresh fruit and snacks, company events and referral bonuses