RB&E Operations Trainee (Internship)

About the role

Mandarin Oriental, Barcelona, an exclusive 5-star hotel on Passeig de Gràcia with 120 rooms and suites, a Michelin-starred restaurant, cocktail bar, spa and event spaces, is looking for an RB&E Operations Trainee to join its Restaurant, Bar and Events department. The trainee supports the different outlets while learning the department's daily operations, procedures and service standards, reporting to the Director of RB&E and the outlet managers.

Key responsibilities

• Restaurant: welcome and escort guests, learn the menus and give recommendations, take orders, serve dishes and beverages, help with setup, side duties and closing, and support the Restaurant Manager.
• In-room dining: learn the menu, prepare trays and orders, deliver food and drinks to rooms, organize amenities and welcome drinks, help with minibar coordination and support the In-Room Dining Manager.
• Bar: welcome guests, learn the beverage menu, take orders and serve drinks and food, help with setup, replenishment and closing, and support the Bar Manager.
• Banqueting and events: welcome guests at meetings and events, prepare meeting rooms and event spaces, help with setup, service and breakdown, and support the Banqueting Manager.
• Sommelier support: offer aperitifs and welcome drinks, monitor glassware and wine equipment stock, learn wine recommendations and assist in serving wines and beverages.
• General: understand daily briefings and reports, communicate across departments, keep areas clean and organized, comply with health, safety and hygiene regulations, and help with other duties requested by the Food & Beverage Management team.

What we offer

• Uniform and laundry service for the uniform.
• Study allowance of 500 EUR gross per month (40 hours per week).
• Meals during the internship working day.
• Birthday off if it falls during the internship period.
• Discounts at RB&E outlets.